TRAILME App - Timing & Tracking

TRAILME is the chosen timing solution for this event, participants will have to use the TRAILME app to time themselves in order to complete the race. The time records presented on TRAILME will be used by the organizer to verify results.

Using this app, participants can record their distance, time & ranking of themselves, as well as invite family & supporters to watch their progress throughout the race in real-time. Participants may also use the app as a course route guide throughout the race. However, if participants are still not familiar with the route, they may use the provided GPX to navigate themselves.

Creating a TRAILME account

Once downloaded, please create a TRAILME account. Participants must make sure that the email address they use to sign-up for an account must be the same as they email address submitted in the registration form for the event.

01

Open the App, and press ‘SIGN-UP’.

02

Enter your personal details, and submit.*

03

TRAILME will then send a verification email in your inbox. Press the ‘ACTIVATE’ button, and now you will be able to log in.

* ‘Nickname’ is also known as username; this should be unique. If you still can’t sign-up, please reach out to TRAILME customer service.

Registering for an Event

01

Scroll through the list of events until you find your event, or search for the name of the event in the ‘SEARCH & FILTER’ tab.

02

Press on the event to view the event page.

03

Select the respective course you are participating in.

04

At the bottom, press ‘REGISTER’, and ‘CONFIRM’ your selection.

05

Fill in your personal details, and press ‘SAVE’.

06

You will then see a display of your assigned bib. Your registration has been completed.

Checking your phone settings

There are 2 ways to check your phone settings:

My Races > Event Page > Ready to Race > Check my Phone Settings
OR

Settings > Phone Setting Guidelines > Check my Phone Settings

Make sure that you:

Turn ON Bluetooth
Turn ON GPS/Location
Turn ON Mobile Data (4G/5G)
Turn OFF Battery Saving Mode*
Turn OFF Silence/Do-Not-Disturb Mode

*Unlike GPS-based apps, the TRAILME app does not consume a lot of battery. However, this setting may affect your device’s ability to track your time & location so please make sure this is off.

Phone setting permissions may vary between brands. Please refer to the guidelines for details:

How to Start the Race (Regular)

TRAILME will automatically start timing you at the specified start time. However, participants must check-in at the starting venue.* Open the app and do the following:

01

Scan the QR Code.

02

You should be re-directed to the PRE-START page. A ✓ should be marked next to ‘Check-In’. You are set! #

Optionally, you can manually Check-In:
‘MY RACES’ > Select your event > ‘READY TO RACE’ > ‘CHECK IN AT PRE-START’#

* QR code will be provided by the race organizer at the starting venue. You can also access the QR code via the TRAILME app, on the event page.

# If you have done the following and still don’t see a ✓, please notify the race organizer

How to Finish the Race

Upon reaching the finishing point, TRAILME will automatically record your completion time. Participants will see a FINISHER pop-up, also receiving SMS & Email notifications regarding their finisher statistics.